Shipping Policy

PUPILDO used to have a feature where if an order wasn't delivered within the promised time, customers could get a coupon for a discount on their next order. 

However, this 'On-Time Guarantee' benefit for new PUPILDO Gold members was discontinued in late ........... 

Current Policy:

If a delivery is delayed significantly beyond the estimated time, PUPILDO will likely offer a refund or a discount on a future order. 

Customers can reach out to pupildo support to address such issues. 

Factors Affecting Delivery Time:

Delivery times can vary depending on factors like restaurant location, distance, traffic, and the restaurant's preparation time. 

Customer Responsibility:

If a customer's order is delayed, they should contact pupildo customer support to address the issue. 

Restaurant's Responsibility:

Restaurants are responsible for ensuring orders are prepared and handed over to the delivery partner in a timely manner. 

PUPILDO's Role:

pupildo acts as an aggregator, connecting customers with restaurants and facilitating the delivery process. 

Note:

pupildo's terms and conditions state that they are not responsible for delays caused by factors beyond their control, such as traffic or weather.